FAQs

Q: Can I return the item if it doesn't work for me?

Yes. You will have 30-days after the confirmed delivery date to request a refund and return unused items. Customer service is available to provide return delivery instructions. Refunds will not be offered for used candles, body sprays, or oils.  If the candle has not been used or the oils are unopened, a refund (excluding shipping cost) will be offered. 

For damaged/defective products, a photo is required with the request and must be initiated within 5 days of the confirmed delivery date and returned within 30 days. If a customer receives a damaged/defective product, a full refund (including shipping cost) will be granted. 

Please read the return policy for more detail.

Send an email to customer support to request a refund for your payment. Allow 10 working days to see the payment posted.

You can track your order here: Track Order Page

You can contact us by sending your message here: Contact Page  

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page. 

Q: Does Agni.com provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at infor@agniny.com and we'll get it addressed! 

 Q: How can I get in contact with you?

A: We handle customer service through email. Click Here to open up an email with us and let us know if you have any questions or concerns. 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. You have 30-days from the date of confirmed delivery to request a refund and return the product. Please read refund policy. Used candles, body sprays, and opened oils will not be refunded. If you are dissatisfied with a product please contact us at info@agniny.com

If you have any questions, support is available and will answer in a timely manner! 

Q: How do I order on your website?

A: Simply select the offer above and click the 'Buy Now' button. Fill in  your shipping and billing information and we'll have your order shipped to you as soon as possible!